Faq’s

Faq's

1. Is Green Duster fully Insured and Bonded?

Yes, Green Duster is insured and bonded. We know it is your home and the Green Duster Team will always take special care while cleaning your home. To prove this, Green Duster has the ARCSI’s Seal of Accreditation, which is awarded to professional residential cleaning companies who meet a rigorous set of industry and business standards. All of our employees have been highly trained and undergone background checks. Your security is our priority!

2. What happened if I am not happy with your services?

We offer you 48 hours guarantee to perform the best job. Cleaning fixes will be provided on a reasonable basis. Our Green Duster Team does the best that they can do according to their training and Green Duster Core Values.

3. How much do you charge?

We offer Free In-Home Estimate Visit in order to meet and discuss your cleaning needs and to provide you with an accurate price according our visit.

4. What type of cleaning services do you provide?

We provide Initial Cleaning or Deep Cleaning, Maintenance Cleaning (Weekly, Bi-Weekly, Every Three Weeks and Monthly Services), Move In-Out Cleaning, Post – Construction and Real Estate Presentation Cleaning.

5. How many people will be cleaning your home?

We send a solo cleaner. If the job requires more than one, we are happy to provide you with more expert cleaners. We always send the same Green Duster Cleaner to your home.

6. Do I have to be at home when you clean my home?

No, you do not need to. You can provide us the key and we will keep in a safe place in our office. You can also authorize with the concierge desk to provide the key to Green Duster.

7. What are your operation hours?

We clean from Monday to Saturday 8:30 a.m. – 5:30 p.m.

8. How do I pay?

You can pay with debit card or credit card, cash, or check on the day of the cleaning. The majority of our customers keep a credit card on file with us.

9. What about my pets?

We are pet friendly! If your pets get anxious around strangers, please keep them in an enclosed area during our visit.

10. Do I need to tip my Green Duster Cleaner?

Tips are appreciated but not required. You can leave an amount that you feel comfortable with in an envelope.

If you have more questions or concerns, please call us at 212 391-1404 or fill out the contact form.

 

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Monday - Friday

8:00 am - 5:30 pm